Center Policy

Ayurva Wellness Etiquette

Welcome to AyurvaWellness, where your comfort and tranquility are our top priorities. To ensure a safe and enjoyable experience for all, we kindly ask that you observe the following guidelines:

  • Respect for Others: Embrace the diversity of our guests by treating everyone with dignity and respect. We have a zero-tolerance policy for any form of harassment or discrimination.
  • Modesty: Please wear appropriate attire suitable for a family-friendly environment while using our facilities.
  • Decent Engagements: Maintain decorum by refraining from indecent behavior, including inappropriate touching, offensive language, or gestures.
  • Phone Usage: For the benefit of all guests, kindly switch off your mobile phone or set it to silent mode while in the clinic.
  • Privacy: We prioritize your privacy, so please be considerate of others. Photography, video recording, or voice recording using any device is strictly prohibited within our facility.
  • Violation of Policy: Guests found in violation of these guidelines may face immediate removal from the facility without a refund. Repeated violations may result in barring individuals from using our facilities in the future.

We appreciate your understanding and cooperation in helping us maintain a warm and respectful environment for everyone to enjoy. Thank you for choosing AyurvaWellness, and we hope you have a wonderful and rejuvenating experience during your visit!

Appointment Cancellation Policy

At Ayurvawellness, we understand that there may be a need for canceling your scheduled appointment, we try to be as flexible as possible in working with our guests when going through the cancelation process and if given sufficient notice there are no cancellation fees charged.

The applicable cancellation fees are described below. The cancellation notice can be given by sending us an email with the subject “appointment cancellation” or calling our centers and speaking with a sales associate.

  • Appointments canceled within 6 hours or No Show
    A full charge of the service is applied if a scheduled appointment is canceled within 6 hours of the scheduled start time or if the guest is a no show.
  • Appointment cancellation between 12 to 6 hours prior
    Any cancellation between 12 to 6 hours prior to the scheduled visit time can be canceled with no cancellation charges if the cancellation has not occurred more than 3 times in a year. If such cancellation occurs more than 3 times in a 12 month period then a cancellation fee of $25 will be charged.
  • Cancellation due to emergency
    In emergency situations such as medical, weather conditions, transportation, please notify us in writing and provide proof of such emergency situation within 10 days to get a full refund of the cancellation fees that were applied.

To ensure your time with us is as pleasurable and as seamless as possible, we ask you to arrive at AyurvaWellness a minimum of 20 minutes ahead of your scheduled time.

If you arrive late for an appointment, you will receive the best treatment possible within the remaining appointment time. However, it may be necessary to decrease this with respect to the next appointment; full treatment costs apply.

If you need to reschedule or cancel your appointment, please notify us at least 12 hours in advance to avoid being charged for the service. “No – Show ” or appointments canceled with less than 12 hours advance notice will be charged the full-service price. Cancellation of a package, group booking, or ritual requires 24 hours notice.

Advance bookings are always recommended to guarantee your preferred treatment and time. We cannot secure any spa treatments without credit card details or a cash deposit.

Please notify the reservation before booking any treatment if you have any physical ailments, allergies, or disabilities or are taking any medication, as this may affect your choice of treatment.

Your modesty will be respected at all times. Disposable undergarments are available if desired. Robes and slippers are provided for your comfort; we provide lockers to store your personal belongings during your visit.

AyurvaWellness cannot accept responsibility for any lost or stolen items.

All spa guests must be 16 years of age and above.

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